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Frequently asked questions
We are proud of the quality and presentation of our products and gift hampers and do everything we can to ensure that every recipient is happy with their products.
If your product or gift hamper is damaged or faulty, please contact our Customer Service Team at emma@emmajae.com.au
We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
We will require photos of how it arrived so that we can better understand the extent of the damage or issues with the product.
If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.
Please note that refunds will be credited back to the original card or PayPal account used.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes 2-6 days, Express is 2-4 days, however, please refer to the Australia Post website for current transit times as this can be influenced by disruptions.
Helpful information
We are proud of the quality and presentation of our gift hampers and do everything we can to ensure that every recipient is happy with their products.
If your hamper or its contents are incorrect or arrive damaged or faulty, please contact our Customer Service Team at info@tearstocheers.com.au
We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
We will require photos so that we can better understand the extent of the damage or issues with the product.
If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.
Please note that refunds will be credited back to the original card or PayPal account used.
Standard delivery usually takes 2-6 days, Express is 2-4 days, however, please refer to the Australia Post website for current transit times as this can be influenced by disruptions.